Americans are using AI to find local businesses. Most don't trust it yet
Americans are using AI to find local businesses. Most don't trust it yet

By Damian Rollison for SOCi.ai For years, local search followed a rough sequence, driven in large part by the dominance of search as a channel and Google as its dominant provider. A consumer searches using keywords, evaluates a set of results, chooses one, and converts. That model is breaking down. According to SOCi.ai’s 2026 Local

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